Cancellation Policy
Corporate and Traditional Catered Food:
Confirmation Deposit:
To secure your event, a 50% deposit of the catered food cost is required.
Specialty Food Items: Please note that specialty food items are non-refundable.
Cancellation Timeline:
Up to and including 8 days prior to the event: 50% of the catered food cost is non-refundable.
$7 days to 5 days prior to the event: 75% of the catered food cost is non-refundable.
Day of the event and 4 days prior to the event: 100% of the catered food cost is non-refundable.
Rescheduling: Clients may reschedule catered food 1 to 2 days prior to the event. However, perishable items and any incurred additional expenses (e.g., labor, parts, loss of use) may be charged extra. The 50% deposit will be credited toward the new date. If the new date is canceled, the 50% deposit will not be refunded.
Refunds Discretion: Please note that refunds are solely at the discretion of Northeast Smokehouse, considering consulting and coordinating efforts.
Weddings, Rehearsals, and Formal Events:
Reservation Deposit: For weddings confirmed 6 months or longer from the wedding date, a 25% deposit of the quote is required to reserve services. Monthly payments are encouraged.
Changes in Planning: Brides may make changes throughout the planning process, but any cost associated with changes will be added to the invoice.
Payment Schedule:
50% of the catered food cost is due 3 months prior to the wedding date. Specialty food items, special purchases, and specific reservations may not be subject to a refund.
7 days prior, 100% of the invoice is due in full. No decreases in head counts are allowed; increases may be allowed.
$30 days prior to the wedding or rehearsal, 75% of the invoice is due.