Cancellation Policy
CORPORATE AND TRADITIONAL CATERED FOOD:
Confirmation Deposit: To secure your event, a 50% deposit of the catered food cost is required. Specialty Food Items: Please note that specialty food items are non-refundable.
CANCELLATION TIMELINE:
Up to and including 8 days prior to the event: 50% of the catered food cost is non-refundable. 7 to 5 days prior to the event: 75% of the catered food cost is non-refundable. Day of the event and 4 days prior to the event: 100% of the catered food cost is non-refundable.
RESCHEDULING:
Clients may reschedule catered food 1 to 2 days prior to the event. However, perishable items and any incurred additional expenses (e.g., labor, parts, loss of use) may be charged extra. The 50% deposit will be credited toward the new date. If the new date is canceled, the 50% deposit will not be refunded.
REFUNDS DISCRETION:
Please note that refunds are at the sole discretion of Northeast Smokehouse, after consulting and coordinating efforts.
RESERVATION DEPOSIT:
For weddings confirmed 6 months or longer from the wedding date, a 25% deposit of the quote is required to reserve services. Monthly payments are encouraged.
CHANGES IN PLANNING:
Brides may make changes throughout the planning process, but any associated costs will be added to the invoice.
Payment Schedule:
50% of the catered food cost is due 3 months prior to the wedding date. Specialty food items, special purchases, and specific reservations may not be subject to a refund.
7 days prior, 100% of the invoice is due in full. No decreases in headcount is allowed; increases may be allowed. 30 days prior to the wedding or rehearsal, 75% of the invoice is due.
Refunds Discretion: Refunds for weddings and rehearsals are at the sole discretion of Northeast Smokehouse, subject to consulting and coordinating efforts.